Return & Exchange

All returns must be authorized.  Items returned without prior authorization will not be accepted.  Email, chat or phone to obtain a Return Material Authorization (RMA) Number. At eFiberTool.com’s discretion, an engineer may contact the Customer to try to resolve product issues over the phone. In many cases we are able to solve problems without requiring the return of the unit for repair.  Items returned to us must be sent freight pre-paid and insured and packed in our original packaging.  . Once product is received at our warehouse and internal RMA procedures are completed (testing/evaluations, etc.), customer's account will be adjusted accordingly.

International customers

Are liable for the freight to our location and for the post-repair return freight if Warranty repairs are needed.  We do not refund any shipping, handling or bank fees. Customer is responsible for filling out shipping and export documentation to read “Warranty Repair” or similar.  eFiberTool.com will not pay import taxes on returns or exchanges.  All returns must be in the same packaging and condition as it was sent. When we handle returns, defective items will be replaced with the same or similar product depending on stock availability. Any refunds provided will be by check, unless a credit card was used for purchase, then the refund will be credited to the same card only.

Products returned due to incompatibility issues are not considered defective and may be subject to a 15% restocking fee.  It will be in eFiberTool.com’s sole discretion whether to remedy warranty claims through product replacement, repair, or credit on account.  In no event shall eFiberTool.com be liable for special, incidental, or consequential damages, including but not limited to loss of profit or opportunity. eFiberTool.com’s liability for repair, replacement, or credit on account will in no way exceed the original purchase price of the defective equipment.

New Equipment Returns

New equipment may be returned for warranty repair/exchange to us within the specified warranty period for the item purchased if proven to be defective.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.

Non-Defective

New equipment will typically not be accepted for return/refund unless a prior right of refusal has been agreed in writing with your Sales Associate.  If such an agreement exists, new equipment will be accepted only if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. A restocking fee of up to 25% of purchase price may apply.  Special orders are non-returnable.

Physical damage or modifying of the product in anyway will void this warranty

Used Equipment Returns

Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty.  Warranty period is stipulated in our written quotation and/or your Purchase Order.  At our discretion we will repair, replace or credit the price paid for the unit.    

Warranties do not cover products damaged through misuse or improper installation, operation, or modifications.

This warranty does not cover product damaged during shipping - other terms and conditions may apply.

Rental returns

Any damages to the rented test equipment, will be invoiced back to the customer.  Customer is responsible for packing the equipment properly and using the original box.  Customer is responsible for shipping charges and insurance.

Physical damage or modifying of the product in anyway will void all warranties.

Go to Contact Us page here, or email us at info@efibertools.com