Warranty

WARRANTY POLICIES

 

 

5 DAY RIGHT OF RETURN (ROR)

 

Almost all products include a Right-of-Return (ROR). We want our customers to be comfortable making a purchase. The most you risk if for some reason you do not like the item or can’t use it is your shipping. International customers should consider carefully prior to purchasing due to the higher costs of shipping. Shipping is never refunded or compensated. Physical damage or modifying of the product is not covered under the ROR. Shipping errors, damages or loss is not covered under the ROR.

 

New products must include original packing and all included contents.

 

You may return your product(s) for a full product price refund under the disclosed guidelines, as follows:

Your product must be within the 5 day allowance for full product price refund from the received date. The received date is determined by the shipping carrier's date of delivery from their system or tracking number.  The date the unit is received is considered day 1 of the warranty.

 

The refund does not include any associated calibration or repair costs at all.  Overseas shipping costs are non-refundable. *All returned items will be charged a 15% restocking fee unless returned because of a functionality issue.*  All returned items must be sent back in accordance with our RMA procedures and to our main facility in Phoenix, AZ for an in-house inspection. All items sent with the original shipment must be returned.  This includes CD-ROMS (manuals or *.pdfs), options, plug-ins, probes, power cords, modules, etc. if an item is missing from original packaging or equipment itself, a refund will not be granted.

 

Non-Defective new equipment will typically not be accepted for return/refund unless a prior right of refusal has been agreed in writing with your Sales Associate.  If such an agreement exists, new equipment will be accepted only if the equipment is still in new, unused and in re-sellable condition with the original manual(s), accessories, packing material and carton. A restocking fee of up to 25% of purchase price may apply.  Special orders are non-returnable.

 

NEW PRODUCTS

 

All new products are covered by manufacturer warranty. Only some warranties are handled by eFiberTools or one of our affiliates. Ask us for details. We sell a wide range of products from diverse manufacturers. Warranty terms and details can vary widely.

 

 

 

 

FOLLOWING APPLIES TO USED, REFURBISHED, NEW-SURPLUS PRODUCTS

 

SOLD AS IS

 

If the item is listed or sold 'AS-IS', there is no warranty of any kind and there will be absolutely no returns, refunds, exchanges, or chargebacks.  We do not guarantee the function or usefulness for any purpose of any item. We are not responsible for any damage caused through or by the use or misuse of our products.  Any warranty mentioned begins the day the item is received unless stated otherwise.  Defective merchandise will be replaced in the best possible manner of our choosing.

 

ALL ITEMS DESCRIBED BELOW ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND eFiberTools.com, INC. EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. eFiberTools.com, INC. DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THESE ITEMS OR ANY ACCOMPANYING WRITTEN MATERIALS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OR THE SOFTWARE AND WRITTEN MATERIAL IS ASSUMED BY YOU.

 

 

GUARANTEED NOT DOA

 

Item is guaranteed to power on, no other tests are performed on unit.  Customer must test and inspect item within 3 days of receipt.  The date the unit is received is considered day 1 of the warranty.  If you receive an item that we have guaranteed against DOA, and it is Dead On Arrival, please notify us immediately.  We will then instruct you on how to return the item for an exchange or refund.  We will not accept any returns without an assigned RMA Number; we will provide you with an RMA number when we discuss your return.  We do not reimburse any fees you may have incurred from testing, diagnosing, or shipping items.

 

 

30 DAY REPAIR/EXCHANGE WARRANTY

 

 In the event item is defective and is under warranty, customer will follow eFiberTools.com’s return RMA procedure.  eFiberTools.com will evaluate whether unit can be repaired and time frame for repairs.  A loaner unit may be issued, if available.  If unit cannot be repaired, an exchange for a like unit will be sent depending on stock availability.  The date the unit is received is considered day 1 of the warranty.

 

7 DAY EXCHANGE WARRANTY

 

In the event item is defective and is under warranty, customer will follow eFiberTools.com’s return RMA procedure.  eFiberTools.com will evaluate whether unit can be repaired and time frame for repairs.  A loaner unit may be issued, if available.  If unit cannot be repaired, an exchange for a like unit will be sent depending on stock availability. The date the unit is received is considered day 1 of the warranty.

 

 

THE FOLLOWING IS NOT COVERED UNDER ANY WARRANTY:

 

Incidental and consequential damages.

This guarantee / warranty does not cover incidental and consequential damages arising in any way out of the use of the equipment. The liability of is, in any event, limited to the amount of the original purchase price of the equipment.

 

Negligent Operation.

This guarantee / warranty does not cover any loss or damage arising in any way due to the negligent operation of the equipment.

 

Altered, Repaired, or Misused Equipment.

This guarantee / warranty does not cover any loss or damage arising in any way out of the use of the equipment if it has been altered, repaired by persons other than the manufacturer, if it has been abused or misused, if security labels have been removed, or if it has been used other than in accordance with the manufacturer's operating instructions.

 

Third Party Use.

Unless prohibited by law, this guarantee / warranty does not cover any use of the equipment by a person other than the original purchaser thereof.

Other Guarantee/Warranty Information

 

Cosmetic defects and consumable items, such as batteries, electrodes, etc. are not covered by this guarantee / warranty.

 

In cases of shipping damage, this guarantee / warranty does not apply, and customer's responsibility shall be to contact the forwarder promptly and register a claim. Concealed damage should be reported at once and a claim made to the customer's forwarder in writing.

 

Warranty will be void if payments are not received by eFiberTools.com.

 

The buyer is responsible for all shipping costs.