Authorized Distributor & Service Center
eFiberTools is a master Distributor & Service Center for INNO Instrument in North America. Our factory trained sales and support engineers can help you with all sales and support, including warranty service, repair and calibration for INNO fusion splicers, cleavers, strippers and other INNO Instrument fiber optic products.
Visit our INNO Instrument Brand Page for User Manuals, Videos and other helpful information. All INNO fusion splicers include a 3-Year Parts & Labor Warranty, which is the longest of any other fiber splicer brand. Contact eFiberTools for sales inquiries, troubleshooting or repairs, and INNO splicer rentals.
efiberTools has extensive experience with fiber splicers and have been selling and supporting all brands since 1999. We have sold and repaired literally thousands of fiber optic fusion splicers.
INNO Instruments is a high-quality branded telecommunication equipment manufacturer. The INNO View-Series (3,5, and 7) fusion splicers have gained significant market share in America, especially against its Japanese competitors (AFL/Fujikura, Fitel & Sumitomo). Don't be fooled. These are not some Chinese knock-offs. These are extremely well-designed and well-built machines. INNO products are manufactured in S. Korea, which is known worldwide for quality electronic products.
INNO and eFiberTools offices are located in Dallas TX and Phoenix AZ and offer fast shipping and excellent service. INNO fusion splicers include a 3-Year Parts & Labor Warranty which is the longest of any other splicer brand.
INNO has created an amazing line specifically built with the end-users in mind. See their full line of fusion splicers, electrodes, cleavers, and other tools.
Best Service & Support
Inno Technical Support Department will always do our very best in providing you overall satisfaction. We are fully equipped to handle all aspects of repair, maintenance, and customer support either in-house, by phone, or web support. We have all the specifications as well as short videos to help with any issues.
We continually strive to supply the best technical support and products to keep you satisfied and productive.
InnoCare24 represents the emerging INNO A/S customer care services. It starts with recognizing the importance of follow-up services after purchasing INNO products. The INNO customer is cared for 24 hours and their inquiries are responded to within 24 hours. The INNO customers can contact INNO technical department by phone, e-mail, website inquiry, and also through official INNO regional distributors. InnoCare24 gives customers of INNO products the two-fold gift of convenience and support. The objective of InnoCare24 is to build the customer’s satisfaction, trust, and loyalty. In order to meet that objective, INNO Instrument, Inc. does not just sell products, it provides follow-up services so that customers feel taken care of after the purchase INNO products.
InnoCare24 technical support department has trained engineers that are experienced in all aspects of the service and repair of all INNO splicing products and accessories. Complete stock of spare parts are carried for all models, past and present, ensuring minimal turn-around times for the customer’s convenience.
In addition, unexpected repairs to products under warranty are completed free of charge. The INNO extensive service warranty includes: an annual maintenance service, any necessary repairs including parts and labor, and the opportunity to receive a replacement product on loan for the duration of the repair.
InnoCare24 provides great benefits and convenience to our customers. Furthermore, INNO INSTRUMENT, Inc. is committed to steady growth and advancement as a global company through customer feedback.